Our core beliefs guide us in everything that we do and make us who we are.
We Believe In Fair Pricing
When billing, we consistently “round down” to the increment, something unheard of in the industry. Our customers will never be charged for such things as waiting for a virus or spyware scan to complete. Regardless of your budget, you will receive a cost-effective solution because we treat each and every project as if it were special to us - because it is.
We Believe In Personal Service
Each customer is treated like a valued friend - because they are. We create a personal bond with every customer, because there are no two identical needs. By avoiding the cookie-cutter approach, we are able to provide better support at a better price.
We Believe an Informed Customer is the Best Customer
We are not an easy in / easy out operation. We enjoy entertaining your questions and educating our customers as to what we’re doing and why. We want our customers to take advantage of the time we have together to pick our brains.
We Believe You Are a VIP
Celebrity-class attention will always be paid to your support and service request, regardless of what needs to be done. Our customers never share the same spotlight, because we buy a new spotlight for each new customer.
We Believe Computers Should Be Fun
If you are not having fun with your computer, and your computer is having fun with you, you need to call us. Our passion and love for technology grows by providing our customers with the very best knowledge, service, and tools to have fun, accomplish their tasks, and have peace of mind.
We Believe the Internet is a Playground, Not a Minefield
We want to provide you with the security and knowledge to go out and use the Internet to its full capabilities. We want you to know that it’s perfectly safe to purchase anything on the Internet and to navigate from website to website. Too many people fear viruses, spyware, e-fraud, and other various Internet blackholes. We want to put an end to that fear and provide you with the support and security you need to fearlessly go anywhere and do anything.
We Believe Down Time Is Not Acceptable
If you run a business and a computer fails, it will cost you money. If your personal computer fails, it can cost you your sanity. If you’re a student and your computer crashes the day before a project is due, it can cost you your grade. None of our customers should ever have to deal with downtime. Unfortunately, some down time is unavoidable, but we do everything we can to get you back up and running ASAP, whether it’s by using loaner computers or burning the midnight oil to get your problem resolved.
We Believe Diagnosis & Estimates Should Be Free
You will never be charged to find out what the problem is or how much your solution is going to cost. We believe in our service and our pricing so much that we know you won’t find better quality or prices anywhere else. Other companies charge you before they’ve even done anything for you because they need a way to keep your business. We know that once you meet with us, you’ll want to work with us because of who we are and what we can do to help you - not because we’ve already started running up a bill just to tell you what the problem is.